2023

Tarafdar, Monideepa; Pirkkalainen, Henri; Salo, Markus

Recent years have seen a considerable body of scholarly work on the phenomenon of ‘technostress’. Expressed briefly, technostress is the stress individuals experience because of their use of information technology (IT). It happens when they are not able to deal with the demands placed by IT use in a healthy manner. The literature over the last decade has developed a good understanding of why technostress occurs in both work and non-work–related use of IT, and its adverse effects. Scholarly interest has now turned to how such effects can be mitigated and how individuals can cope with technostress, which is the focus of this chapter. We examine technostress mitigation and coping in both the work and non-work settings.