The number of digital health and welfare services is increasing extremely fast in Finland. There is a severe risk that new digital services will increase social exclusion if the service culture is not sufficiently adapted to support the potentially vulnerable groups. The present project addresses these issues by 1) preventing social exclusion with usable, accessible and engaging digital services; 2) promoting organisations' and professionals' new service and work culture; 3) tackling the challenges of digitalisation in a multicultural society; 4) enhancing the inclusion of older people in digital service culture; and 5) supporting socially marginalised groups with the use of digitalised public services. The project conducts multidisciplinary high-quality research by utilizing a wide range of research methods such as quantitative, qualitative and action research. The project emphasizes bringing out practical solutions and disseminating results into decision makers and stakeholders.

2022

2025